Returns & refunds
We want you to be comfortable with your purchase. Unless an item is excluded below, you may request a return within 30 days of receiving your order.
Return eligibility
For a change-of-mind return, the item must be unworn, unused and in its original condition, with original packaging included. Proof of purchase is required. Contact us before sending anything back.
Non-returnable items
Gift cards, personalised or custom items (if offered), and final-sale or clearance items are not eligible for change-of-mind returns unless required by law.
Faulty, damaged or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged in transit or different from what you ordered. Include your order number and clear photographs where relevant.
Your rights under the Australian Consumer Law are not excluded or limited by this policy.
Exchanges
The simplest way to exchange an eligible item is to complete a return and place a new order for the preferred item once the return is approved.
Refunds
Once a return is received and inspected, approved refunds are issued to the original payment method. Bank and payment-provider processing times vary.
Original shipping charges are not refundable for change-of-mind returns unless required by law. Change-of-mind return shipping is the customer's responsibility. Where an item is faulty or we made an error, we will provide an appropriate remedy under applicable law.